RETURNS & DELIVERY’S
How much is delivery?
UK Delivery is FREE on all items no matter how many you order! Options are available to upgrade your delivery prices will be displayed.
When will my order be dispatched?
Orders before 3pm (Monday ? Friday) are usually dispatched same day but may take up to 24 hours.
When will I receive my item?
We use Royal Mail for small parcels and next day delivery via courier for larger orders. Most of our orders arrive in 1-3 working days.
Special order items such as keyed alike and keyed to code locks will take slightly longer. Please refer to product description.
I haven’t received my item?
Please email us your name, order number and date of purchase.
We prefer email as it allows us time to research and respond.
We operate a 30 day refunds and return policy. We don’t offer a collection service for returning items.
If you change your mind you must return the product back to us within 30 days of delivery Items must be returned including original product packaging and accessories.
Please include a note with a reason for returning the item and a copy of your invoice. Made to order items such as Additional keys for our locks are non refundable.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charges. We reserve the right to refuse any returns that do not comply with this policy.
Please post returns to the following address:
Vault NW Ltd
47 Picton Road